Salesforce research finds single-turn tasks see only 58% success, while multi-turn effectiveness drops to 35% Reasoning models like gemini-2.5-pro tend to outperform lighter models CRMArena-Pro has proven to be a challenging benchmark Researchers from Salesforce AI Research have introduced a new benchmark – CRMArena-Pro – which uses synthetic enterprise data to access LLM agent performance…
MELAKA: The Ministry of Youth and Sports (KBS), through the National Athletes Welfare Foundation (YAKEB), has disbursed RM240,912.70 to fund various aid schemes for 508 of its members in the first five months of this year. Deputy Youth and Sports Minister Adam Adli Abdul Halim said the assistance covered several schemes including funeral aid, hospital…
GAZA CITY: Gaza’s civil defence agency said that Israeli forces on Tuesday killed at least 50 people gathered near an aid distribution site in Khan Yunis in the territory’s south, updating an earlier toll. Civil defence spokesman Mahmud Bassal told AFP that at least 50 people were killed and more than 200 wounded as thousands…
ATHENS: Greek rail drivers on Tuesday held a 24-hour strike to demand sweeping safety improvements, ahead of a parliamentary vote on investigating top officials for the country’s worst train tragedy, a 2023 collision that killed 57 people. The train drivers’ union called for the “immediate” installation of a train protection system known as ETCS and…
The increase of remote and hybrid working, as well as digitization and networking of a wide range of devices and systems, has made IT landscapes much more complex. Employees use so many devices – desktop computers, laptops, tablets, phones – that it’s all too easy to unwittingly give out information. While organizations being exposed to…
VETERAN Monterrey defender Sergio Ramos said Monday his former team Real Madrid must be considered favourites to win the Club World Cup. Paris Saint-Germain recently won the UEFA Champions League by thrashing Inter Milan in the final, with Liga MX side Monterrey set to face the Italians in their opener on Tuesday at the Rose…
PHNOM PENH: Cambodia on Tuesday banned imports of fruit and vegetables from Thailand as the two countries face off over a border dispute that led to a bloody military clash last month. One Cambodian soldier was killed on May 28 as troops exchanged fire in a disputed area known as the Emerald Triangle, where the…
BEIJING: China on Tuesday accused President Donald Trump of “pouring oil” on the mounting conflict between Iran and Israel, after the US leader warned Tehran residents to “immediately evacuate”. Following decades of enmity and a prolonged shadow war, Israel launched a surprise aerial campaign last week against targets across Iran, saying it aimed to prevent…
Artificial Intelligence (AI) touches virtually every industry, but it’s become a foundational element in today’s customer experience (CX) strategies. Contact centers, customer support platforms, and digital engagement tools rely on AI to enable faster response times, more personalized interactions, and to uncover valuable insights from massive amounts of customer data. Conversational AI, real-time voice analytics,…
WASHINGTON: The White House insisted Monday evening that US forces remained in a “defensive” posture in the Middle East, despite a military buildup over the Israel-Iran war and a shock warning from President Donald Trump to evacuate Tehran. Trump’s brief warning on social media, without further details, raised speculation that the United States may be…
